focused customer service

At Euro Packaging we pride ourselves on delivering exceptional customer service. Our goal is simple: to ensure that we deliver the right product, to the right place, at the right time.

Whilst our head office based Customer Services Team, consisting of both Customer Services Executives and Account Support Personnel, is dedicated in assiting with day-to-day customer led queries, every employee at Euro Packaging is responsible for ensuring that we provide and maintian the highest levels of customer service.

To help capture our customers' enquiries efficiently and effectively, we have created a bespoke store Query Management System. This allows our dedicated Customer Services Team to manage and resolve these effectively in a timely manner against agreed SLA's. This system is extremely flexible and can be tailored to access individual customer requirements with multiple access.
 

Delivering exceptional customer service is the cornerstone of our business, extending beyond our dedicated customer services personnel and ingrained throughout our culture.